Frequently Asked Questions

One bag, three uses: passive cooking, keeping hot, keeping cold. At home or on the go.

Anything cooked in liquid (water, broth, etc.). Very useful for cooking rice, legumes, soups, vegetables, dishes with sauce, meat, fish, and even desserts (rice pudding).

Absolutely. It's exactly the same principle as a cooler, but flexible and washable in your laundry machine. You can put your cold drinks or frozen food in the bag.

I hate to disappoint you, but the thermal bag is not recommended for cooking french fries or other fried foods, baking (bread, cakes, pizza), grilling, or recipes that involve a lot of liquid evaporation (such as risotto). However, the Jack Meal thermal bag can keep all of these dishes warm.

Our bags are entirely designed and manufactured in France. The assembly is carried out by social reintegration workshops such as the Résilience group.

We use a blend of textiles (cotton and technical fibers made in France and the EU) and plastics that are 100% collected and recycled in France. Each material is chosen for its performance, durability, and reduced environmental impact.

It is easy to wash by hand or using a laundry machine (30°C), dries naturally, and can be repaired if necessary. Store it in a dry place away from direct heat. With proper care, it will last you for over 10 years.

Our logistics team is committed to preparing and shipping your order within 2 business days. Depending on the shipping method chosen, please allow an additional 1 to 2 days. Generally, you will receive your package 4 to 5 days after placing your order.

We offer two delivery options: home shipping with Colissimo and shipping to a pick-up point with Mondial Relais. If you have chosen Mondial Relais, your choice of pick-up point will be offered by email after the confirmation of your order.

Our supply chain is 100% kraft paper and plastic-free. Our thermal bags are shipped with minimal packaging, in line with our environmental commitments. However, we’re always here to help: please don’t hesitate to contact us if this poses a problem for you.

Help

Maintenance of your Jack Meal bag
Use your Jack Meal bag
Repairing your Jack Meal bag
Discover our sizes